Delivery & Returns
Last Updated: March 18, 2026
1. Shipping & Delivery
We partner with leading global carriers including SF Express, EMS, FedEx, DHL, and UPS to ensure your jewelry arrives safely and swiftly.
Shipping Rates:
- Orders under $200: FREE shipping via SF Express.
- Orders over $200: FREE Express shipping via FedEx or DHL.
Processing & Transit Times:
- Order Cut-off: 5:00 PM (GMT-08:00) Pacific Standard Time.
- Handling Time: 1-3 business days.
- Estimated Transit: 7-15 business days.
*Note: We do not charge sales tax. However, customers are responsible for any local customs duties or import tariffs if applicable. We cannot ship to P.O. Box or APO/FPO addresses.*
2. Order Tracking
Once your jewelry is on its way, you will receive an automated shipping confirmation email with a tracking number. Please allow 24 to 48 hours for the carrier to update the status in their system.
3. Returns & Refunds
At Jewrizo, your satisfaction is our priority. If you are not completely happy with your purchase, you may return your items within 30 days of delivery.
How to Initiate a Return:
- Contact us via Email at sales@jewrizo.com or WhatsApp at +86 18000181458 to request a return.
- Pack the items securely in a sturdy box (please do not use paper envelopes as jewelry can be damaged).
- Ship the package and provide us with your tracking number.
Refund Process:
- Refunds are issued within 3 business days after we receive and inspect the returned goods.
- Refunds will be processed via PayPal to the original payment source or our associated account: ipodsuite@gmail.com.
- Please note: Customers are responsible for return shipping costs and any potential loss during return transit.
Authorized Return Center
Recipient: Dong DaoZhou
Phone: +86 18000181458
Address: QiXiaQu MaiGaoQiaoJieDao XingDuHuaYuan 86Hao 17Dong 409Shi, NanJing, JiangSu, China
Support Email: sales@jewrizo.com